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ProHRO partners:

HRO Applied

Every sector has its own language and methods to reach for higher performance or reliability. Interesting examples of HRO initiatives are to be found in various sectors. Here we list some of those sectors that increasingly turn to HRO to improve performance and reliability:

Mass event safety and security

Event safety and security are crucial conditions for any organizer of mass events and gatherings (sport, pop/cultural, summits and international gatherings). But offering a welcoming and enjoyable event while ensuring safety and security is a truly daunting task. Mass events are hosted in high-velocity environment(s) where small mistakes can have serious consequences. These events, with often over 100’000 thousand spectators on the move, basically constitute a complete city that exists for a short time, governed by a temporary institutional alliance between organizers and authorities and with the aim of offering customers a range of dynamic experiences. And on top of this, events also bring huge numbers of people together in often close, confined spaces. Mass events are pressure cookers where changes in the dynamics of crowds can suddenly escalate into serious safety and security threats. In this sector, we unlock the secret of organizing successful mass events from a high-reliability perspective. We want to find out how reliability is created in such rapidly and highly ambiguous environments. We study sporting events and explore interesting parallels with completely different sectors that apply HRO and mindful organizing practices.

Read more: Workshop Topics

Chemical Process Industry

Environment, Health and Safety are core values in high reliability chemical process industries. To achieve a high level safety culture organizations have to break through a culture of compliance to protocols, checklists and audits. Achieving real time learning means creating collective mindfulness. When this is achieved, all employees have a shared picture of operations and they update this picture every minute. Most industries in this sector however operate on a bureaucratic level. They believe in prescriptions of behaviours and in training individuals in class rooms. HRO is a significant step further: investing in collective and real time learning. Thus making teams and people collectively smarter and eager to keep up to the highest standard. We will show you some examples.

Care and Cure

Patient Safety is an overarching value for all professionals working in healthcare. The translation of this value into pro-active ways of organizing, however is a massive challenge. All healthcare disciplines work under high pressure, with fast changing technologies, in multi-disciplinary environments, and they have to meet high expectations from society. Sharing information, blame free evaluation, taking up early warnings, managing healthcare professionals have shown to be very challenging practices – if not almost impossible to implement. Recently an increasing number of hospitals and care units have undertaken very promising projects and pilots. What could these projects learn us and what are the most important barriers for a real cultural change towards high reliability? We will tell you about that.

Civil Society and Public Services

High Performance Organizing is not often linked to this sector. But some intriguing HRO initiatives may be noted to improve services to the civil society by local governmental agencies. Safety and Health are not at the forefront of these initiatives. But quality of living and community development are an important focus. In the long run, these communities that adapt HRO principles show less criminality and environmental pollution. High Performance services result in High Reliability Communities. The governmental organizational practices that support this trend are fully in line with the five hall marks of Weick and Sutcliffe. HRO-based communities do not need policy plans but professionals that learn from unexpected events, they do not want bureaucrats but civil servants that do not simplify issues, and they do not adopt fragmented procedures but work from an integrated view on needs in society. Discover this with us.

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Sponsored by:

ProHRO partners:

HRO Applied