What is High Reliability Organizing?

High Reliability Organizing (HRO) characterises a specific way of organizing. In the face of uncertainty and unpredictability it enables organizations to create reliable performance.

High Reliability Organizations are high hazard organizations like some aircraft carriers or intensive care unit at hospitals that have proven remarkably successful in face of uncertainty and unpredictability. Their safety and reliability records are surprising given the considerable risks and challenges these organisations face. These organisations have shown to invest in capabilities to learn and adapt quickly as well as in flexible ways of organising. They redirect sources in order to cope with surprises and turn unexpected events into competitive edge.

High Reliability Organizing is characterized by mindful practices to detect and faster respond to unexpected events. In addition HROs developed a specific mind set that enables conditions for mindful organizing. More about HRO Concept...

HRO concepts evolved during time. From a historical perspective we see a development from concepts and methods developed by the very first navy vessels to a rich vocabulary of tools and techniques applicable to a wide range of organizations. More about HRO History...

HRO does not apply only for high hazard organizations like nuclear power plants, aircraft carriers or hospitals. In the face of uncertainty HRO is of great value for classical organizations like production, process industry, the media, research or IT companies who are challenged by the unexpected. They can use High Reliability Organizing to create an competitive advantage by strengthening their anticipation and resilience capabilities. More on application...

You got a first idea of HRO and want to learn more? Please refer to a list of publications we recommend and join us for the conference!

Go to HRO Publications

Go to HRO Conference